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Refund Policy - Platoltheme

At Platoltheme, we craft our themes with meticulous attention to detail and conduct thorough testing before release to ensure seamless performance. Should you encounter any issues, our dedicated support team is ready to assist you promptly.

We provide comprehensive live demos and detailed descriptions for all our themes to help you make an informed purchase. We encourage you to review these resources thoroughly before buying. If you have any questions about our themes prior to purchase, please contact our support team. Our knowledgeable and approachable team is always available to address any inquiries about our themes.

If a purchased theme does not function as advertised and we cannot resolve the issue, we will provide a refund within 14 days from the date of request.

As Platoltheme distributes digital, copyrighted themes, we cannot offer full refunds after delivery or completion of related services due to their intangible nature. This policy outlines the conditions under which refunds are granted and circumstances where refunds are not applicable.

By making a purchase on our website, you agree to this Refund Policy and its terms.

Conditions for Granting a Refund

We will issue a refund if:

  • The product is not delivered.
  • The product does not match its described functionality.
  • We are unable to resolve an issue with the product.

Situations Where Refunds Are Not Provided

Platoltheme is not obligated to issue refunds in the following cases:

  • You purchased a product by mistake and have already downloaded it.
  • You lack the technical expertise to use the product.
  • You change your mind after purchasing.
  • The product does not meet your specific needs or expectations.
  • You refuse to grant our support team access to your website to troubleshoot issues.
  • The product was purchased at a discounted price or during a sale.
  • The refund request is made more than 14 days after the purchase.

Refunds may take up to 14 days to process and appear in your account.

Platoltheme reserves the right to update or modify this Refund Policy at any time. It is your responsibility to review this policy periodically for changes.

For any further questions, please contact us.

Note: Our support team will respond to your query within maximum 3 business days.

Last Updated: July 26, 2025